Refund Policy

At Karnyx Imports, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

Returns

To be eligible for a return:

• The item must be unused and in the same condition that you received it.
• The item must be in its original packaging.
• Proof of purchase or order confirmation is required.

To initiate a return, please contact us at:

trade@karnyximports.com

Returns sent without prior authorization will not be accepted.

Return Instructions

Return addresses are provided only after a return request has been reviewed and approved.

Please do not send items back without first contacting our support team. Once your return is approved, we will provide the appropriate return address and instructions.

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at:

trade@karnyximports.com

Include your order number and clear photos of the issue so we can evaluate the situation and resolve it as quickly as possible.

Non-Returnable Items

The following items are not eligible for return:

• Personalized or custom-made products
• Gift cards
• Sale or clearance items
• Products that have been used, altered, or damaged after delivery

If you have questions regarding a specific item, please contact us before placing your order.

Exchanges

We do not offer direct exchanges.

If you would like a different item, please return the original item (if eligible) and place a new order.

European Union 14-Day Cooling-Off Period

If your order is delivered to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification.

To qualify, the item must be unused, in its original condition and packaging, and accompanied by proof of purchase.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank, credit card provider, or payment processor may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact:

trade@karnyximports.com